Alexandria Hicks
Keyholder at YETI | Customer Experience & Sales Leader | Retail Operations | Team Leadership & Training | Escalation Resolution | CRM & Multichannel Support
- Role
- Keyholder at YETI
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Alexandria Hicks
Dynamic and results-driven Customer Experience Coordinator and Key Holder with over ten…
Experience
Keyholder
Oct 2024 — Present · Dallas, TX, US
Sales and Operations:Drives store sales and profitability by executing effective operations and prioritizing the customer experience.Supports Store Manager with delivering on sales goals, executing daily store operations and team communicationDrives inventory receiving and replenishment processes efficiently and accuratelyExecutes new product launch floor sets and merchandising direction aligned with brand strategyHolistically owns division of responsibility which includes inventory and product processing, visual merchandising, and community events Customer and Brand Experience:Provides exceptional customer service with the ability to identify the best product for their pursuitsPassionate about YETI brand and inspires customers to become lifetime YETI customersSupports execution of community marketing events within the storeTalent Management:Supports team coaching and development of key skillsets to accelerate sales performanceAssesses Guide performance and share observations with Store leadership to address development opportunitiesBuilds strong team morale and inspire team to perform at an exceptional levelCommunicates clearly and concisely with a variety of stakeholders and customers
Skills
- Zendesk
- Google Docs
- Microsoft Excel
- Customer Service
- Microsoft Office
- Sales
- Public Speaking
- Microsoft Word
- Account Management
- Data Entry
- High School Students
- Time-Efficient
- Time Management
- Training
- File Management
- Leadership
- Marketing
- Social Media
- Teamwork
- Business Analysis
- Team Building
- Customer Relationship Management (Crm)
- Cross-Functional Team Leadership
- Troubleshooting
- School Safety
- Administration
- Administrative Assistance
- Employee Training
- Microsoft Powerpoint
- Management
- Strategic Planning
- Social Media Marketing
- Inventory Management
- Team Leadership
- Event Planning
- Office Administration
- Business Development
- Business Planning
- Brand Development
- Coaching
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