Alexandria Currie
Senior Manager, Premium Rewards Loyalty Operations @Capital One
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WORK HISTORY
Senior Manager, Premium Rewards Loyalty Operations @Capital One
Richmond, VA, US
Own end-to-end operations for two enterprise-critical service processes, leading a tenured team responsible for accurate, compliant delivery of customer-facing initiatives.• Build and develop high-performing associates through coaching, performance management, and continuous development planning.• Serve as operational owner and subject matter expert for complex workflows, ensuring initiatives are launched and maintained in a well-managed, controlled environment.• Lead design, documentation, and execution of 30+ operational controls across multiple verticals, safeguarding accuracy, regulatory compliance, and risk mitigation.• Partner cross-functionally with Legal, Compliance, Risk, Technology, and Business leaders to translate strategy into executable, scalable operations.• Drive continuous improvement by evaluating processes, tools, and workflows to increase efficiency, reduce risk, and improve service quality.
EDUCATION
Florida State University
Bachelor's Degree, Political Science/Accounting
Florida State University
Master's Degree, Public Administration
SKILLS
ABOUT ALEXANDRIA CURRIE
I am a people-first operations and service delivery leader with 10+ years of experience building, scaling, and stabilizing high-performing teams in complex, highly regulated environments. My leadership approach is rooted in developing people first, then designing the processes and structure that allow teams to perform at their best.Throughout my career, I have led organizations and teams through growth, transformation, and modernization—owning everything from day-to-day operations and service delivery to large-scale program execution, compliance readiness, and cross-functional strategy. I am known for my critical thinking, ability to navigate ambiguity, and for creating environments where teams feel supported, accountable, and empowered to deliver results.I have held leadership roles across operations, program management, training, and executive management, partnering closely with Legal, Compliance, Risk, Technology, and Business stakeholders to translate strategy into execution. My experience spans national programs, multi-functional teams, and highly regulated environments, giving me a strong foundation to lead in complex, high-impact organizations.I am passionate about building strong teams, improving service delivery, and creating scalable operations that support both people and performance.
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