Alexandre Michaud

Customer Training Manager @Workleap

Utilized data analysis skills to map key moments in the customer journey and define training opportunities for multiple products (Officevibe & ShareGate). Developed and executed effective strategies to address identified areas, resulting in an increase in adoption and product usage. Demonstrated strong leadership and communication skills in leading the development and launch successful customer education programs. Collaborated with other teams to automate tasks related to content creation and delivery, resulting in increased efficiency and scalability