Alexandre Moussinga
Technical Support Specialist @American Express
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WORK HISTORY
Technical Support Specialist @American Express
London, GB
Providing hands-on support to external & internal users for all aspects of IT and Telephony• Providing responsive technical support for all Senior Executives needs including Windows 7 & 10, OSX, Office 2013/2016, 365, Outlook email and mobile working across multiple platforms (VPN, iOS, Android, Windows Mobile).• Receiving, logging and managing calls via telephone, email, Remote and walks-up, using ServiceNow.• Installing, maintaining, troubleshooting and upgrading desktop/laptop hardware and software• Supporting VIP with Cisco WebEx and Zoom Video conferencing.• Administration and maintenance of the office telephony system.• Maintaining inventory of all hardware and software resources.• Desktop build and migrating user application• Handling incidents and request via ServiceNow
EDUCATION
University of East London
BSC (HONS) Computing, Computer Science
SKILLS
ABOUT ALEXANDRE MOUSSINGA
An Experienced and confident Application Support Engineer with a passion to resolve the complex technical problems and implement effective solutions. Varied experiences across a range of sectors, including the call centre, fashion retail, telecommunication, gaming, data centre, Multimedia services and Video conferencing. Strong background in technical and client support, with a good work ethic and morale across any range of personalities and skill levels.Well-motivated and determined person with strong negotiation skills who can get on with people from different backgrounds either face to face or remotely.Completely fluent in both French and English, holds a BSc in Computing.Special interest in end-user experience in the form of Incident / Service Request Management. This also includes Problem / Change Management.
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