Alexandre L.
Multi Language Customer Service Advisor @Gear4music Ltd.
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WORK HISTORY
Multi Language Customer Service Advisor @Gear4music Ltd.
Responsible for the Portuguese market, while also supporting the Spanish and UK markets as needed.• Solve customer inquiries via phone, email, and chat, delivering exceptional service to enhance the shopping experience for both B2B and B2C clients, while meeting daily ticket targets.• Adhere to telephone etiquette standards to ensure professional communication.• Prepare quotes and sales proposals for B2B and B2C customers, manage ticket escalations, website content translation (English to Portuguese).
EDUCATION
Pontificia Universidade Catolica de Minas Gerais
Bachelor
University of California San Diego
Intensive English Language Program
ABOUT ALEXANDRE L.
Highly experienced professional with extensive experience in sales and in the hospitality…
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