Alex Srourian
Director Of Customer Experience at FRAME
- Role
- Director of Customer Experience at FRAME
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Alex Srourian
CX leader specializing in brand, user, and customer experience, growing and managing teams, strategic content writing, storytelling, customer retention, customer loyalty, internal process management, and more. Passionate about fashion, fitness, health and wellness, and building mission-driven, innovative businesses.
Experience
Director of Customer Experience
Aug 2021 — Present · Los Angeles, CA, US
Head of Client Services, DTC Operations, and VIP/Clienteling. Managing and growing team across 3 departments to optimize overall customer experience and create more meaningful 1:1 relationships with clients. Implementing new technologies (loyalty/membership, digital clienteling, CRMs, and more), processes, and solutions to streamline communication with clients and external partners and strengthen internal operations cross-departmentally. Committed to providing a best-in-class experience for FRAME clients along every step of the customer journey.
Education
University of Michigan
Bachelor of Arts, Economics, Communication Studies, Spanish
Skills
- Blogging
- Social Media
- Event Planning
- Microsoft Powerpoint
- Facebook Advertising
- Data Analysis
- Writing
- Critical Thinking
- Powerpoint
- Communication
- Creativity
- Organization
- Trend Analysis
- Public Speaking
- Content Strategy
- Marketing Strategy
- Content Marketing
- Foreign Languages
- Teamwork
- Marketing
- Brand Strategy
- Time Management
- Work Ethic
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