Alexandra Snoeyink
Customer Success Manager @Numa
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WORK HISTORY
Customer Success Manager @Numa
Serve as a trusted advisor to clients, ensuring successful onboarding, adoption, and ongoing use of Numa’s solutions-Build and maintain strong, long-term relationships with clients, focusing on driving customer satisfaction, retention, and growth-Conduct regular check-ins and strategic meetings with clients to review performance, address concerns, and identify opportunities for value-add services-Collaborate cross-functionally with Product, Sales, and Support teams to resolve client issues efficiently and communicate customer feedback internally-Provide expert product training and consultation to clients, helping them optimize their use of the platform to meet business goals-Monitor customer health metrics, proactively addressing risks and identifying opportunities for account expansion-Advocate for clients internally, ensuring their needs are represented in product development and strategic initiatives.
EDUCATION
Ferris State University
Bachelor
SKILLS
ABOUT ALEXANDRA SNOEYINK
Customer Success Manager
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