Alexandra Parillo
Physical Therapist @OrthoVirginia
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WORK HISTORY
Physical Therapist @OrthoVirginia
Delivered high-touch support to 15 patients/day while optimizing workflows by mastering new implementations and consistently exceeding performance KPIs >90% producing efficient and timely documentation that decreased billing errors, and increased reimbursement. • Increased my revenue by 5% through proactive problem-solving and real-time care adjustments. • Collaborated with physicians, billing, and front-desk teams to streamline operations and improve the end-to-end patient experience exceeding company benchmarks leading to high retention and low churn. • Ensured accuracy across multiple EMRs (WebPT, Epic, NextGen) and maintained compliance with clinical and regulatory standards. • Mentored aides and assistants, providing clear guidance to support quality and efficiency.
EDUCATION
Marymount University
Doctor of Physical Therapy, Physical Therapy/Therapist
ABOUT ALEXANDRA PARILLO
I’m a Physical Therapist who loves making healthcare easier, smoother, and a whole lot more human. After years working inside fast-paced clinics, I became the go-to person for clarifying processes, and helping teams feel confident with their documentation and tools. That’s where I discovered how much I enjoy the tech side of care—and how powerful great systems can be.Some of my proudest moments come from simplifying messy documentation habits, helping teammates master new EMRs, and motivating patients with clear communication that actually inspires follow-through. I bring energy, empathy, and a “let me figure this out” mindset to every challenge, and I love turning frustration into “oh wow, that’s better.”I’m excited to channel that same enthusiasm into health-tech roles where I can support users, improve adoption, and bring real clinical insight to the customer experience. I care deeply about helping teams work smarter, not harder—and about making technology feel like a win for clinicians and patients alike.Key Strengths & Interests: • Customer Success | Client Onboarding | Relationship Management • Health Tech | Clinical Workflow Optimization | EHR Systems • Data-Driven Decision Making | Patient Experience | User Enablement • Cross-Functional Collaboration | Process Improvement | Change Management • Empathy | Communication | Clinical Insight
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