Alexandra Masse
VP, Technical Customer Support @Solace
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WORK HISTORY
VP, Technical Customer Support @Solace
Ottawa, ON, CA
EDUCATION
Queen's University
Bachelor of Computing, Software Design
SKILLS
ABOUT ALEXANDRA MASSE
I’ve been with Solace for over a decade, starting as a junior support engineer who Googled everything but was lucky enough to learn from the best. Over the years, I\'ve worked my way up to leading four incredible teams of bright problem-solvers. My focus is on improving workflows, mentoring future tech stars, and turning complex, messy problems into solutions that everyone can understand.Right now I\'m having a ton of fun exploring how AI fits into support operations. I\'m excited by the way it clears a path through the boring stuff and makes more room for the interesting problems. I\'m energized by how much it rewards people who are specific, intentional, and have good taste. Good tools amplify good thinking, and I love seeing people realize what they’re capable of!At home, I\'m chasing a delightfully curious and hilarious toddler around. Motherhood has taught me more about patience, multitasking, and creative problem-solving than any job ever could.
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