Alexandra Aldridge
Customer Success Manager @Achievers
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WORK HISTORY
Customer Success Manager @Achievers
Toronto, ON, CA
I help companies create recognition programs that celebrate employees, improve retention, and foster a culture of engagement and productivity.
EDUCATION
Trailhead by Salesforce
Mountaineer Rank - 42 Badges
University of Virginia
Bachelors
J. Sargeant Reynolds
Associates
ABOUT ALEXANDRA ALDRIDGE
What\'s your problem? As an aspiring Business Analyst, a Customer Success Manager, and a self-proclaimed FBI interrogator, I want to know all about your problems. Umm, just the business ones. With ongoing training in Root Cause Analysis and Business Process Improvement, my obsession with your problems is now armed with specific strategies to uncover the root causes. While dodging the reoccurring conversations on symptoms, let\'s move away from surface-level fixes and focus on more effective solutions to the actual issues. With 9 years of experience guiding clients from pre-sales discovery to post-sales implementation, I have built expertise in developing deep insights into complex technology initiatives, translating them into direct business impacts, and crafting tailored customer roadmaps. I am known for repairing relationships and engaging at-risk clients. I have created multiple Customer Success Manager Playbooks, including- Seamless Customer On-boarding - Capturing ROI in the Voice of the Customer - Re-Engaging At Risk Renewals If you are looking for a role in the GTA, whether in sales or in the technology space, send me a message. I would be happy to make introductions to anyone in my network.
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