Alexandra Malaspina
- Role
- Global Tis Engineering Manager at Henkel
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Alexandra Malaspina
With over a decade of experience, my expertise lies in leading global technical support…
Experience
Global Tis Engineering Manager
Jan 2022 — Present
In addition to managing the North American Technical Information Services (TIS) team, I also support Henkel\'s TIS teams globally. The Global TIS program is aimed at providing a quality customer experience and is integral to selling adhesive expertise. This roles involves creating a cohesive, Global TIS community to identify opportunities for collaboration and sharing of best practices to provide best-in-class technical support and a quality customer experience. Some of my responsibilities include: Advising in the planning and rollout of a new Service Cloud launch that will be rolled out globally and across the adhesives business Driving the effort to increase TIS’s global lead impact Identifying opportunities for collaboration, sharing of best practices, and standardized reporting throughout Henkel’s Global TIS Program
Skills
- Customer Service
- Microsoft Word
- Leadership
- Chemical Engineering
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Chemistry
- Social Media
- Product Development
- Public Speaking
- Research
- Sales
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