Alexandra Koutsogianni

Smb Top Accounts and Local Shops Team Supervisor @efood

Athens, GR

Providing guidance, ongoing professional development, support, and oversight to 6 senior account managers.• Setting performance targets, conducting performance reviews, and providing feedback and coaching to improve team performance.• Acting as an escalation point for client issues and ensuring client satisfaction.• Ensuring consistent and effective communication between account managers and clients.• Establishing goals and objectives for the team and ensuring they align with the company’s overall strategy.• Monitoring and reporting on key performance indicators (KPIs) and metrics for the team’s performance.• Working closely with other departments such as marketing, and product development to ensure client needs are met.

Hellenic Open University

Diploma, Natural environment and Pollution

University of the Aegean

BSc degree, Environmental Biosciences

Experimental Musical High School of Pallini, Athens

High School Diploma

Ethnikon kai Kapodistriakon Panepistimion Athinon

Diploma, Digital Marketing

Ethnikon kai Kapodistriakon Panepistimion Athinon

MSc degree , Microbial Biotechnology - Environmental Microbiology