Alexandra Navas
I help brands become known for delivering exceptional customer experiences | Formerly Away, Magic Spoon, Jones Road Beauty
- Role
- Customer Experience Consultant at Brightland
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Alexandra Navas
As the founder of Good Care Consulting, I partner with fast-growing brands to build customer experience strategies that scale with heart. With 10+ years of CX leadership at standout DTC and CPG companies, I help businesses strengthen customer loyalty, streamline operations, and create meaningful, human-centered experiences that drive long-term growth.I’ve led CX teams through launches to hyper-growth. I\'m known for building high-performing, compassionate teams and for driving cross-functional alignment that turns customer insights into business impact. Whether you’re starting from scratch or leveling up an existing program, I bring a hands-on, low-ego approach to getting great work done.
Experience
Customer Experience Consultant
Jul 2025 — Present
Education
The George Washington University
English, Creative Writing
2008 — 2010
New York University
Master of Arts - MA, Food Studies
2019
University of Michigan
BA, English
2010 — 2011
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