Alexandra Elston

About Alexandra Elston

With over 20 years of experience in software development, I have delivered innovative solutions across industries such as finance, healthcare, government, and customer workflows among others.Today, I focus on mastering emerging AI technologies, architecting, designing, and leading the development of applications powered by Agentic AI, Generative AI, and Machine Learning for CIWF. I am passionate about building cutting-edge solutions and mentoring high-performing engineering teams.As a former hedge fund founder, I bring a startup mindset to software development, emphasizing agility, innovation, and delivering impactful, customer-centric applications.Current Certifications:AWS Certified Machine Learning - Specialty, AWS solutions architect, ServiceNow Implementation specialist CSM,ServiceNow application developer, ServiceNow System Administrator

Experience

1. Principal Software Engineer

   ServiceNow

   Mar 2025 — Present · CA, US

   Architecting, designing, and leading the development of next-generation applications for Customer and Industry Workflows (CIWF). My role demands rapidly mastering emerging AI technologies, architecting and delivering high-impact solutions at an accelerated pace to meet the needs of an evolving AI landscape. Success in these initiatives required close collaboration with multiple teams, stakeholders, and mentoring engineers to ensure seamless integration and delivery.Key projects- Now Assist for Customer Service Management (powered by Agentic AI): Architected, designed, and led the development of Case Triage — the first AI Agent use case for CSM- Cross-CIWF AI Agent Initiatives: Collaborated on design and mentored teams across Customer and Industry Workflows (CIWF) to deliver the first generation of AI Agents for diverse industries, including Financial Services, Public Sector, Risk Management, and Sales and Order Management, among others.

Education

• Universidad INCCA de Colombia

  B.S., Software Engineer

  1995 — 2000

• UDI – Universitaria de Investigación y desarrollo

  A.S., Software Engineer

  1991 — 1995

• Universidad del Rosario

  M.S., Project Manager

  2007 — 2008

Skills

• Xml
• Java
• Tomcat
• Html
• Mysql
• Microsoft Sql Server
• Jquery
• Jboss Seam
• Visual Studio
• Linux
• Css
• Software Development
• Jsf
• Javascript
• Web Applications
• Sterling Api
• Member of Toastmasters
• Amazon Web Services (Aws)
• Jpa
• Richfaces
• Jsp
• .net
• Hibernate
• Oracle
• Databases
• Spring
• Asp.net
• Servlets
• Vb.net
• Struts
• Visual Studio Mvc 4
• Redshift
• Gwt
• Ant
• Hystrix
• Spring Framework