Alexandra Clark

About Alexandra Clark

As a Client Services Manager at Epiq, I bring over 7 years of experience in leading client-focused teams and driving operational success in fast-paced environments. In my current role, I oversee a team of 10+ employees, fostering a culture of accountability, empathy, and excellence. My responsibilities include recruitment, retention, leadership development, and performance management, ensuring high levels of customer satisfaction. My core competencies include customer service, time management, and hospitality, which I leverage to provide consultative advice and execute strategic initiatives. I am committed to continuous process improvement, monitoring key performance indicators, resolving escalations, and fulfilling contractual obligations to achieve organizational objectives. My focus is on empowering individuals and teams to deliver exceptional results and exceed client expectations.

Experience

1. Client Services Manager

   Epiq

   Dec 2024 — Present

   Accountable for the overall success of the Client Services team (10+ employees) including recruitment and retention, leadership and professional development, and performance management of to ensure customer satisfaction•Lead and mentor a team of client-facing professionals, fostering a culture of accountability, empathy and excellence through coaching, direction and support.•Provides consultative advice and direction to both clients and direct reports to meet both short-term and long-term strategic goals of both organizations, to include KPI monitoring, escalation responses, contractual obligations (SLA\'s), and constantly seeking root cause and prevention for continued process improvement opportunities •Advise and execute on complex issue resolution through internal remediation processes to drive client satisfaction•In partnership with internal stakeholders, champion the standardization of project implementation and execution through the development of standard operating procedures (SOPs)

Education

• Appalachian State University

  Bachelor’s Degree, Business Administration and Management, General

Skills

• Micros
• Critical Thinking
• Team Building
• Management
• Inventory Management
• Food & Beverage
• Customer Service
• Corporate Events
• Budgets
• Food
• Hotels
• Resorts
• Public Speaking
• Fundraising
• Tourism
• Pre-Opening
• Event Planning
• Leadership
• Opera
• Social Networking
• Hospitality Industry
• Meeting Matrix
• Teamwork
• Customer Satisfaction
• Training
• Time Management
• Hospitality Management
• Trello
• Communication
• Microsoft Word
• Facebook
• Catering
• Restaurants
• Problem Solving
• Hotel Management
• Trade Shows
• Delphi
• Social Media Marketing
• Microsoft Excel
• Powerpoint