Alexandra Torres
Sr. TAM @ Zendesk | Scrum Master, ITIL 4, Zendesk Expert
- Role
- Senior Technical Account Manager at Zendesk
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Alexandra Torres
Helping enterprise clients optimize their customer support operations and leverage the power of Zendesk\'s platform. I have over 6 years of experience in managing complex projects, delivering innovative solutions, and enhancing customer satisfaction across various industries.I hold certifications in Professional Scrum Master, ITIL, and Zendesk Support Administrator Expert, which demonstrate my proficiency in agile methodologies, IT service management, and Zendesk administration. I also have skills in new business development, marketing communications, and social networking, which enable me to build strong relationships with clients and stakeholders. My goal is to use my expertise and passion to empower businesses to achieve their objectives and delight their customers.
Experience
Senior Technical Account Manager
Sep 2024 — Present
Education
Florida International University
Mass Communication/Media Studies
2010 — 2014
Skills
- Customer Service
- New Business Development
- Online Advertising
- Event Management
- Residential Homes
- Marketing
- Event Planning
- Real Estate Transactions
- Advertising
- Social Networking
- Social Media Marketing
- Marketing Communications
- Microsoft Office
- Social Media
- Single Family Homes
- Real Estate
- Account Management
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