Alexandra Simkins

About Alexandra Simkins

I’m a bilingual recruiter and client-facing professional with experience in both technical recruiting and sales coordination. Over the past several years, I’ve worked across diverse environments, from IT staffing and account support to high-volume client engagement in a service-focused setting.My background includes full-cycle recruitment for technical and business roles, partnering with internal teams and clients to ensure strong matches and smooth processes. I’m experienced in sourcing, interviewing, and candidate communication, as well as assisting with client coordination, proposals, and CRM management.In my current role, I lead front-end client engagement in a fast-paced setting where attention to detail, communication, and relationship-building are key to success.What ties all my roles together is a deep focus on people, understanding needs, building trust, and creating positive outcomes for both teams and individuals.I bring adaptability, empathy, and a strong focus on execution, dedicated to turning effort into successful outcomes.

Experience

1. Lead Patient Care Coordinator

   LaserAway

   Mar 2024 — Present · New York, NY, US

   Lead front-line client engagement in a fast-paced medical aesthetics clinic, managing daily operations and ensuring exceptional customer service.Coordinate complex patient scheduling, consultations, and follow-ups, quickly addressing scheduling issues to maintain a seamless patient experience and encourage loyalty.Drive consistent sales growth by educating clients on treatment options and products, effectively upselling services and retail items while building lasting client relationships.Train, mentor, and support new and existing coordinators, fostering a collaborative, high-performing team focused on quality and efficiency.Maintain accurate patient and operational records using CRM systems, ensuring strict compliance with company policies and privacy standards.Collaborate closely with clinical and management teams to optimize workflows, enhance patient care processes, and support continuous improvement.Support daily clinic operations by assisting with administrative tasks and ensuring smooth communication between teams.