Alexandra Parle
Leading Human-Centered Process Improvement, PMP Certified
- Role
- Everett Esd Administrator at Employment Security Dept-Wa State
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Alexandra Parle
With over 15 years of experience in leading and project managing various service…
Experience
Everett Esd Administrator
Employment Security Dept-Wa State
Aug 2022 — Present · Everett, WA, US
Supervise and develop local leadership team to carry out service delivery in partnership with community.Facilitate operational direction and priorities for service delivery in direct collaboration with local workforce areas.Maintain effective, integrated approach to leading one-stop system efforts to meet and exceed performance requirements.Develop and maintain effective partnerships throughout all areas of the system to include community members and partners in government, business, economic development, labor, community-based organizations.Establish and maintain methods to gather and apply community insights for ongoing process improvement utilizing human-centered approaches to co-create resources and initiatives that meet community need.Lead local efforts to expand services available to the community with a focus on getting more people into meaningful careers and closing employer- and industry-identified skill gaps.Manage agreements to support optimum human-centered operations while supporting healthy and stream-lined agency infrastructure, to include the data sharing agreements, memorandums of understanding (MOUs), and resource sharing agreements (RSAs), as well as local contracts and other funding agreements.
Education
Bellevue College
Associate's degree
1996 — 1998
Project Management Institute
PMP Certificate
Skills
- Account Management
- Telecommunications
- Customer Satisfaction
- Cellular Communications
- Customer Service
- Call Center
- Outlook
- Customer Retention
- Wireless
- Direct Sales
- Call Centers
- Customer Experience
- Training
- Process Improvement
- Team Building
- Troubleshooting
- Retail Banking
- Project Management
- Team Manager
- Manage Client Relationships
- Contract Management
- Provisioning
- Leadership
- Microsoft Office
- Sales Process
- Business Process Improvement
- Microsoft Outlook
- Sales
- Crm
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