Alexandra Oprea

Technical Business Analyst Ai Ml Coe @NatWest Group

Manchester, GB

Build and maintain bot performance dashboards in Tableau & Power BI, analysing metrics across IBM Watson chatbots and virtual assistants. →Develop Python scripts for data processing and reporting, extracting and analysing chatbot conversation logs.→Execute API testing and integration with Postman, ensuring connectivity between chatbot services and back-end systems. →Implement UiPath automation workflows for data extraction and reporting.→Lead requirements gathering through stakeholder workshops, creating Use Cases and User Stories for chatbot enhancements.→Design and document solution architectures, data flows, and integrations using HLDs and Process Flows.→Manage workflows in Jira and maintain technical documentation in Confluence, including process maps and integration designs.→Lead Agile ceremonies such as stand-ups, sprint planning, backlog prioritisation and retrospectives, facilitating team activities as needed.→Create and approve technical documentation including High-Level Solution Designs HLSDs), change records and deployment release notes.→Collaborate with ML engineers and data scientists to optimise chatbot performance metrics, intent recognition, and conversation flows.→Coordinate bot release cycles and deployment processes across multiple virtual assistants and channels, ensuring successful delivery against business requirements.

DataCamp

Statement of accomplishment, Analytics

Advanced diploma in Business Analysis Level 5 CPD Course

Business Analysis

Northumbria University

Master's degree, Information Science (Data analytics)

AWS

AWS Technical Essentials, IT

University of Sunderland

Bachelor's degree, Biomedical Sciences, General

DataCamp

AI Fundamentals

AWS

AWS Security Fundamentals

Trailhead by Salesforce

Tableau Desktop III : Advanced, Data analysis & visualisation