Alexandra M.
Director of Client Success | Workplace Culture Strategist | Founder, HiveWell™ | Building Human-Centered Workplace Solutions
- Role
- Director of Client Success at Cynet Health
- Location
- San Diego, US
- LinkedIn followers
- 500 followers
About Alexandra M.
Director-level Client Success and Strategic Account Management leader with 14 years…
Experience
Director of Client Success
Jul 2024 — Present
Lead comprehensive client success operations for enterprise-level contingent workforce programs, managing team performance while coordinating global cross-functional teams to oversee the complete clinician lifecycle from submission to offer to assignment completion. Partner strategically with VP-level stakeholders to drive account growth and operational excellence across multiple geographies. Client Success Team Leadership & Revenue Growth: Lead client success team while driving multi-million dollar contract portfolios and Net Retention Revenue growth through strategic account management and cross-functional collaboration with sales and executive leadership. End-to-End Clinician Management: Conduct offer calls, manage complete assignment lifecycles, handle contract terminations, and resolve escalated conflicts while maintaining strong relationships with clinicians and facilities across high-volume enterprise accounts. Strategic Account Partnership: Collaborate with VP-level recruitment leaders to develop account-specific strategies, providing guidance to recruitment teams within enterprise accounts to ensure optimal client outcomes and revenue optimization. Stakeholder Relationship Management: Build and maintain executive-level partnerships with facilities, MSP/VMS platforms, and enterprise clients, serving as primary escalation point for complex issues and strategic initiatives. Performance & Process Optimization: Develop KPI frameworks for direct reports, implement process improvements, and design training programs that enhance operational efficiency and client satisfaction across complex contingent workforce programs. Cross-Functional Leadership & Customer Advocacy: Drive sustainable growth through strategic account management while serving as client champion to influence growth roadmapping and company strategy initiatives.
Education
University of San Diego
Bachelor of Business Administration
American Business School Paris
Business, French
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