Alexandra Mooney
Client Success Manager @Wbg
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WORK HISTORY
Client Success Manager @Wbg
Glasgow, GB
At wbg, we have ambitious plans and an exciting opportunity ahead in 2026. Our vision is to act as an enabler of client success by building and growing a high-performing client service offering. We are creating something truly ambitious.This pivotal new role within wbg combines responsibility for managing and strengthening relationships with existing clients while also developing connections with prospective new clients. Acting as both a trusted advisor and a business developer, the role works closely with Partners, Senior Management, Marketing, and service line teams to deliver exceptional client experiences, enhance market visibility, and contribute to the firm’s commercial growth and long-term success.
EDUCATION
New College Lanarkshire
HND Business Management
SKILLS
ABOUT ALEXANDRA MOONEY
Self-motivated professional with a proven track record of building strong, lasting customer relationships. I’m focused on helping customers maximize the value of the product and drive real, measurable outcomes.With 25 years of Account Management experience, I specialise in Customer Success, Retention, and consistent annual business growth. I thrive in customer success environments, excelling at fostering long-term partnerships and aligning customer needs with business outcomes. Highly adaptable, I bring a diverse background and proven ability to communicate effectively with clients, colleagues, and senior leadership.I have a proven track record of managing large customer portfolios and driving results in ARR, NRR, retention, churn risk management, NPS, CSAT, strategic growth, and customer lifetime value — both as an individual contributor and team manager.Key Skills Strategic & Analytical Thinking – Logical and methodical approach to achieving objectives. Leadership & Relationship Building – Passionate people leader with a proven track record of developing trust-based, effective relationships. Strong communication, negotiation, and conflict resolution skills. Prioritisation & Time Management – Ability to effectively manage multiple priorities and meet deadlines. Decision-Making & Customer Focus – Strong problem-solving skills with a focus on delivering positive customer experiences and outcomes. Collaboration & Teamwork – Excellent interpersonal skills and a strong team player. Success Management Expertise – High-level understanding of monitoring and tracking Success outcomes, customer lifetime value and business growth opportunities.
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