Alexandra Marshall
Customer Experience Manager @Memco By Avire
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WORK HISTORY
Customer Experience Manager @Memco By Avire
Maidenhead, GB
I manage the UK Customer Service team, Technical Support, Warehouse & Logistics operations. We ensure a seamless journey for our customers, whilst supporting the Sales team out in the field.Day to day we provide high quality customer service support for all queries, quotations and upgrades to your lifts as well as managing SIM renewals and the digital switch. We pride ourselves in UK based account management, with the customer at the heart of everything that we do.In the background I look after transfer orders for the UK market, forecasting both sales numbers and stock, inbound truck deliveries and customs paperwork, stock takes, the waste packaging reports and and battery compliance, assisting with price reviews, ensuring that all procedural documents are accurate and maintained, assisting with the BSI audits. I am also a DE & I champion for the UKThe key to our strong team is ensuring high levels of motivation and continually developing their knowledge and skillsets.
EDUCATION
Ifield Community College
AS levels, English Literature, Media Studies & Psychology
ABOUT ALEXANDRA MARSHALL
A proficient Manager with experience of establishing and maintaining effective business relationships. Focused on providing an exceptional level of service and a talent for promoting the business proposition. Passionate about detail and results. Acting as an ambassador for partners, customers and Directors. I am enthusiastic, confident, and enjoy being challenged. I have continuously proved myself within each role that I have taken on and have worked hard to achieve both company and personal results. I do not shy away from what is perceived as \"hard work\" and I enjoy problem solving and learning new skills and techniques
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