Alexandra Jackson
Director, Enterprise Change Management and Itsm Support @BMO
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WORK HISTORY
Director, Enterprise Change Management and Itsm Support @BMO
ON, CA
EDUCATION
Global Knowledge
The Power of Influence in the Workplace
Global Knowledge
ITIL Expert
Global Knowledge
ITIL Intermediate V3 Planning, Protection and Optimization
LEARNING TREE
ITIL Foundations Certification V3
LEARNING TREE
ITIL Practitioner for Change, Configuration & Release Management
Global Knowledge
ITIL Expert - Managing Across the Lifecycle
CTE
COBIT 5
Global Knowledge
Active Leadership
LEARNING TREE
ITIL Practitioner for Service Desk, Incident & Problem Management
Global Knowledge
Coach Coach Coach
Global Knowledge
ITIL Intermediate V3 Service Offerings and Agreements
Global Knowledge
ITIL Intermediate V3 Operational Support and Analysis
SKILLS
ABOUT ALEXANDRA JACKSON
Experienced Service Management professional with extensive background in IT for health care, payments, insurance and banking. Lead role in the development and implementation of enterprise IT Service Management Processes (Change, Release, SACM, Incident, Problem, Service Request Fulfillment). Experienced in managing organizational changes, relationships with stakeholders and business partners, creating governance frameworks, assessing process maturity, utilizing performance indicators to promote efficiencies and eliminate deficiencies, managing Audits. MBA in Business Administration. Certifications include ITIL® 2011 (v3) Expert, ITIL V4 and COBIT 5 framework.
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