Alexandra Kizima

About Alexandra Kizima

I build strong relationships and then I turn them into growth.I’m a Customer Success Manager currently owning and expanding a $1.12M ARR portfolio across 70 accounts. My job isn’t just to “check in” with customers — it’s to help them win. That means driving adoption, spotting expansion opportunities, protecting renewals, and making sure the value we promise is the value they actually experience.I accelerated my career in agency account management, leading campaigns and advising clients on big-picture strategy. That experience sharpened my ability to communicate clearly, anticipate needs, and keep complex projects moving without losing sight of the goal.The common thread? Growth.Growth in revenue.Growth in partnerships.Growth in impact.My strengths — Communication, Arranger, Adaptability, Woo, and Maximizer — show up in how I build trust quickly, connect the dots, and raise the bar for the teams and customers I work with.I’m energized by momentum, measurable results, and turning good accounts into long-term partnerships.

Experience

1. Customer Success Manager

   Bushel

   Oct 2025 — Present · Fargo, ND, US

   Own and grow a $1.12M Annual Recurring Revenue (ARR) portfolio across 70 strategic accounts.Drive revenue expansion through proactive account planning, upsell/cross-sell strategy, and executive relationship management.Lead customer adoption initiatives that accelerate time-to-value and increase long-term product utilization.Act as a strategic advisor to clients, aligning business objectives with platform capabilities to deepen partnership value.Proactively identify churn risks and growth opportunities to protect revenue and strengthen retention.Partner cross-functionally with Sales, Product, and Support to improve customer experience and unlock expansion pathways.Advocate for customer needs internally, influencing product enhancements and driving higher client satisfaction.

Education

• Wycliffe Hall, University of Oxford

  Study Abroad

  2015 — 2015

• Minnesota State Moorhead

  Bachelor's degree, Advertising

  2016 — 2018

• Bemidji State University

  Communication and Media Studies

  2013 — 2015

Skills

• Social Media
• Public Speaking
• Microsoft Powerpoint
• Microsoft Word
• Customer Service
• Microsoft Office
• Sales
• Adobe Photoshop
• Microsoft Excel