Alexandra Ghiz
Senior Director of Client Experience | Customer Success
- Role
- Senior Director of Client Management at Kindsight
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Alexandra Ghiz
Solution-driven, client-focused Director of Customer Success with extensive experience managing enterprise accounts and leading high-performing teams to drive contract renewals, retention rates, and upsell opportunities while cultivating strong customer relationships. Engages in consistent communication to identify needs, close gaps, and maintain exceptional customer satisfaction. Collaborates with cross-functional teams to manage customer expectations, meet requirements, and streamline workflows. • Project Management – Leads client onboarding and implementation of SaaS solutions aligned with business needs and goals. Ensures timely execution of deliverables and in-depth training to promote product adoption, improve processes, and maximize value. • Impactful Leadership – Excels at developing and motivating teams to exceed goals and expectations. Builds effective training programs to equip new hires with essential knowledge, skills, and resources to thrive. Provides constructive feedback and actionable insights to improve performance and results.• Client Management – Devises targeted strategies and initiatives to elevate client experiences and increase service quality and operational efficiency. Leverages in-depth product knowledge to quickly resolve problems and adapt to changing business demands.
Experience
Senior Director of Client Management
Jul 2025 — Present
Education
University of Arizona
Bachelor of Arts (BA), Journalism and Sociology
2008 — 2012
Skills
- Leadership
- Marketing Communications
- Editing
- Fundraising
- Client Relations
- Marketing
- Social Media Marketing
- Communication Skills
- Microsoft Excel
- Client Development
- Event Planning
- Email Marketing
- Advertising
- Global Client Management
- People Skills
- Creative Writing
- E-Commerce
- Customer Service
- Writing
- Event Management
- Fashion
- Journalism
- Microsoft Office
- Sales
- Press Releases
- Success Driven
- Time Management
- Social Media
- Creative Direction
- People-Oriented
- Creativity
- Public Relations
- Media Relations
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