Alex Dignazio

About Alex Dignazio

I have over 10 years of experience in Client Service and Operations, managing and scaling high-performing teams in startup environments. Most recently at Newfront, a YC insurtech company, I was a Leader and Team Manager on the Account Management team. During my time there, I played a key role in helping build and scale their service organization by creating and improving operational workflows and owning key metrics.From 20••••19, I worked for Reflektive, an HR tech company, as a Manager on the Customer Success team. In this role, I managed a team of Customer Success Managers who served as strategic advisors to their customers post on-boarding through renewal. Prior to Newfront and Reflektive, I have managed both operational and customer-facing teams; from data collection analysts to sales and customers service representatives in a contact center. Throughout my over 7 years of management experience, I have managed over 60 people. I have interviewed, on-boarded, and trained my team members and have provided regular support and coaching.

Experience

1. Sr Director, Provider Operations

   Modern Health

   Dec 2024 — Present

Education

• William & Mary

  B.A., Government, History minor

  2006 — 2010