Alexandra Damminger

Technology Liaison Analyst @MetLife

Tampa, FL, US

Installs and maintains eligibility files, maintains documentation pertaining to customer requests and processing rules, works directly with external customers to establish format and transmission methods for electronic eligibility files across all market and products, performs testing of eligibility files and provides feedback accordingly to external customers, establishes file mapping rules to translate both standard and non-standard customer data into UIS system, attends conference calls related to various file issues/topics and provides consultation relative to resolution and next steps, responds to email and phone inquiries from customers, analyzes file requests to determine whether IT programming is needed and submits business requirements for client specific enhancements, generates reports from eligibility system for both ad-hoc and ongoing requests, conducts investigative analysis for individual client-specific member inquiries and makes recommendations on short and long term resolutions, manages ticket tracking system for all owned requests and provides daily status updates, creates and maintains client-specific documentation relative to overall file processing rules packages, supports product-specific Installation queues as needed, supports market-specific maintenance queues as needed, submits requests through Quality Assurance team and makes updates to requests as needed.

Pasco-Hernando State College

Associate's degree, Liberal Arts and Sciences, General Studies and Humanities

University of South Florida

Master of Business Administration - MBA, Healthcare Analytics

University of South Florida

Bachelor's degree, Health Services/Allied Health/Health Sciences, General

Wharton High School

High School Diploma