Alexandra Agafonova

Senior Manager User Experience @E.ON Digital Technology

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Senior Manager User Experience @E.ON Digital Technology

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Berlin, DE

Building up and leading Experience Design practice in the Digital Empowerment department at E.ON, who is on a mission to upskill more than employees in Personal Productivity, Data/AI and Automation. In my role I am in charge of setting up design standards, frameworks and new ways of working for user-centered product development. I provide design direction and guidance to cross-functional teams as well as to external service providers to ensure desirability and quality of design outcomes.

EDUCATION

2010 — 2015

Köln International School of Design

Bachelor of Arts (BA), Integrated Design

2003 — 2009

Russian International Academy of Tourism

High School Diploma, Customer Service Management

SKILLS

Service DesignDesign ResearchDesign StrategyWorkshop FacilitationIllustrationVisual DesignUser ExperienceUser ResearchCustomer ExperienceContextual DesignCustomer Journey Mapping

ABOUT ALEXANDRA AGAFONOVA

Design Leader with more than 10 years of experience in area of Service Design, Product development and Customer Experience across public and private sector in Germany and internationally. Leading teams in B2C, B2B, B2E and startup space to value-driven measurable outcomes through skillset, methodologies and broad experience in digital transformation, human-centered design, business model innovation and agile practices.

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Alexandra Agafonova — Senior Manager User Experience at E.ON Digital Technology in Berlin, DE | Unifers