Alexander Lopez-Perez

About Alexander Lopez-Perez

I\'m an award-winning CX enthusiast who loves to turn customer insights into positive change. I believe in a collaborative approach, working closely with teams to design and deliver exceptional experiences. My background spans both project management and strategic advising, giving me a well-rounded perspective on CX. I\'m comfortable leading research initiatives, analyzing data, and building relationships with stakeholders at all levels. I\'m passionate about creating positive change through customer-focused initiatives. Let\'s connect and explore how we can make a difference together.

Experience

1. Survey Management Lead

   GSA

   May 2025 — Present · New York, NY, US

   I execute the strategic vision for GSA\'s enterprise survey program, focusing on improving data quality, standardizing best practices, Qualtrics usage, and increasing the strategic value of customer and employee insights across the agency.

Education

• New Brunswick Health Sciences Technology High School

  Health Services/Allied Health/Health Sciences, General

  2010 — 2014

• Rutgers University

  Bachelor's degree, English, Education

  2014 — 2018

• Rutgers Graduate School of Education

  Masters, Education

  2018 — 2020

Skills

• Spanish
• Microsoft Powerpoint
• Morale
• Microsoft Office
• Strategic Planning
• Public Speaking
• Teamwork
• Focus Groups
• Research
• Reasoning Skills
• Data Analysis
• Social Skills
• Microsoft Excel
• Powerpoint
• Teaching
• Time Management
• Staff Development
• Statistics
• Dependable Team Player
• Community Outreach
• Microsoft Word
• Team Leadership
• Spss
• Customer Service
• Higher Education
• Critical Thinking
• Leadership
• Social Media