Alexander Obrock

About Alexander Obrock

Developing success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations• Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products• Help drive adoption and maintain top account with key stakeholders• Establish and grow relationships with executive sponsors and decision makers• Strong background working in a customer-facing environment and driving initiatives to improve customer satisfaction• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs• Increase customer retention by conducting regular check-in calls for tactical items, and perform monthly/quarterly health checks for strategic review• 15+ years experience in Software Development, design, and implementation• 10+ years experience managing development teams, implementing coding standards, creating procedures and guidelines with proven efficiency leading to dramatic improvements to the Software Development Cycle.• Experienced in coaching, training, developing, and mentoring technical and non technical staff members• Effective communicator with all levels of staff including C-Suite and non-technical user base • Able to ‘translate’ to any audience how a technical solution will solve a business problem and conversely, why a technical solution should be created and how it will impact the business• Creative problem solver able to align business goals with development team’s priorities• Strong critical thinking and decision-making skills• Implemented SDLC process improving quality of software being delivered as well as reducing time of delivery to user base • Increased employee morale by providing clear guidelines on delivery process and clear performance expectations followed by constructive feedback on a regular basis

Experience

1. Sr Engineering Manager

   Vetsource

   Jan 2023 — Present

Education

• DeVry University

  Electronic Enginnering Technology, Electrical and Electronics Engineering

  1992 — 1995

• Universidad Rafael Landívar

  Mechanical Engineering

  1990 — 1992

• Scrum Alliance

  Certification, Scrum Master

  2012 — 2012

Skills

• Disaster Recovery
• Full Sdlc
• Data Warehousing
• Project Management
• Requirements Analysis
• .net
• Business Intelligence
• Vendor Management
• Pmp
• Leadership
• Software Development Life Cycle (Sdlc)
• Ms Project
• Agile Project Management
• Business Analysis
• Business Process Improvement
• Visual Basic
• Integration
• Project Planning
• Microsoft Sql Server
• Program Management
• Tfs
• Software Project Management
• Enterprise Architecture
• Process Improvement
• Xml
• IT Management
• Sql
• Visio
• Asp.net
• Sharepoint
• Soa
• Sdlc
• Agile Methodologies
• Management
• Quality Assurance
• Software Development
• Scrum
• Pl/Sql