Alexander Muniz

About Alexander Muniz

Collaborative problem solver and team leader who uses data modeling, process improvement,…

Experience

1. Senior Customer Experience Business Partner, Omnichannel

   Novo Nordisk

   Jun 2022 — Present

   Oversee Patient Portfolio RM for the Obesity and BioPharm franchises of Novo Nordisk Commercial Operations • Led a matrixed team of internal Omnichannel Execution, IT, and external vendors to launch the WeGoTogether® RM suite of communications for Wegovy® – NNI’s new and leading Obesity molecule – including Retention, Coaching Preferences, Acquisition, User dashboard promotions, and Supply Updates • Oversaw the successful Adobe integration with new IT infrastructure (Obesity Experience Platform) for the Wegovy® Launch and presented its offerings to OmniChannel Department • Won a Commercial Operations 2021 Award for delivering exceptional customer experiences, driving continuous improvement and spearheading innovative capabilities • Demonstrated leadership by onboarding new staff, taking ownership of templates for Team deliverables, authoring staff job aids; conducted proof-of-concept pilot with studio agencies for HTML proofing; oversaw the deployment of urgent EOY Wegovy Supply communications from NNI President • Reduced the Team’s Biopharm (now Rare Disease) overhead 6:1 by engineering one segmented Adobe journey for both branded (NovoSeven, NovoEight, Rebinyn, Esperoct) and unbranded (Changing Hemophilia, MyNovoSecure) messaging, thereby sunsetting one-off campaigns across all 6 entities; Includes geo-targeting for dynamic content for patients to contact their local Hemophilia Community Liaison (HCL) for support. Journeys specific to diagnosis and patient role for a more tailored, customized user experience. • Launched the TruthAboutWeight® RM including dynamic content based on email engagement activity and introducing Timezone deployment logic (2PM local time) to Patient RM for the first time in Team history • Launched the WeGoTogether® Text program, the first in-house RM MMS and SMS program for OmniChannel, with operational preferences for support and treatment messaging, dosing reminders, day and time of day messaging

Education

• Rutgers Business School

  Master of Business Administration (M.B.A.), Pharmaceutical Marketing and Management

• United States Marine Corps Officer Candidates School

  Graduate, Platoon Leaders Class

• University of Pennsylvania

  Bachelor of Science (B.S.), Electrical Engineering

Skills

• Visio
• Strategic Planning
• Sharepoint
• Integration
• Data Analysis
• Product Management
• Testing
• Teradata
• Program Management
• Cross-Functional Team Leadership
• Software Development Life Cycle (Sdlc)
• Specifications
• Quality Assurance
• Pharmaceutical Industry
• Vendor Management
• Business Analysis
• Analytics
• Requirements Analysis
• Management
• Project Portfolio Management
• Project Planning
• Change Management
• Enterprise Software
• Business Requirements
• Six Sigma
• Sdlc
• Analysis
• Business Process Improvement
• Business Process
• Leadership
• Business Intelligence
• Project Management
• Healthcare
• Process Improvement
• Medical Devices