Alex Lessard

About Alex Lessard

I’m a Customer Success and Revenue leader with a track record of owning high-stakes revenue outcomes and building teams that perform under pressure. I lead high-value portfolios and operate with broad autonomy across renewals, escalations, contract exceptions, and revenue risk—often serving as the primary escalation owner below executive leadership.I’m passionate about coaching and developing leaders, not just managing outcomes. My approach is rooted in accountability, trust, and data-driven decision-making—building structure where none exists and helping teams navigate ambiguity, organizational change, and M&A disruption while protecting long-term revenue health.In my current role, I spearhead strategy across an $86M+ book of business, partnering cross-functionally with Sales, Product, RevOps, Fulfillment, and Marketing to improve operational efficiency, customer outcomes, and sustainable growth. I’m known for seeing risk early, aligning teams around clear ownership, and turning complexity into action.Outside of work, I’m a WISSOTA Super Stock race car driver, which mirrors how I lead: preparation matters, data tells the truth, small adjustments compound, and performance under pressure is non-negotiable. Racing has sharpened my ability to make fast, informed decisions, stay calm in high-stress moments, and continuously improve—traits I bring into every leadership role.I’m interested in opportunities where I can help build and scale a US customer success or revenue organization, particularly within SaaS, CRM, lead intake, attribution, or traffic intelligence platforms.

Experience

1. Client Executives Manager High Value Accounts

   FindLaw

   Jan 2023 — Present · Eagan, MN, US

   Lead a team managing $86M in annual revenue, owning renewal strategy, escalations, and revenue risk while reporting directly to the VP / Head of Customer Success.Primary escalation owner below VP level for complex customer, contract, and operational issues.Designed and implemented a cross-functional escalation triage model across Sales, CS, Product, RevOps, and Fulfillment.Negotiated non-standard contract terms and MSA addendums adopted as standard practice.Led revenue continuity during M&A integration, creating interim governance for verbal agreements and protecting margin.Identified renewal risk early for flagship accounts, securing investment that resulted in multiple annual renewals.Manager of the Year (2023).

Education

• St. Cloud State University

  Bachelor of Arts - BA, Advertising

  2009 — 2012

• St. Cloud State University

  Bachelor of Science (BS), Mass Communication/Advertising

  2009 — 2013

• St. Cloud State University

  Master of Business Administration - MBA

Skills

• Marketing
• Employee Relations
• Glance
• Marketing Strategy
• Mobile Advertising
• Advertising Research
• Sales
• Online Advertising
• Mobile Marketing
• Webx
• Forecasting
• Customer Service
• Advertising
• Outdoor Advertising
• Time Management
• Social Media
• Public Relations
• Facebook
• Leadership
• Salesforce.com