Alexander Hansen
International Operations Specialist at International SOS
- Role
- International Operations Specialist i at International SOS
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Alexander Hansen
I am a graduate of The Pennsylvania State University, holding a Master of International…
Experience
International Operations Specialist i
Jan 2025 — Present · Philadelphia, PA, US
Provide operations and logistics expertise in the understanding and fulfillment of requests forassistance from clients in collaboration with in-house medical and security professionalsProbe clients and subscribers who contact the Assistance Center to ensure that the request forassistance is understood and acted upon in every instanceEnsure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify LaterPlan and coordinate the complete range of client services, utilizing the internal resources of International SOS and external correspondents where necessaryEnsure that logistical arrangements are communicated to all stakeholders in an appropriate and timely mannerManage between 40 and 100 cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribersManage an allocated load of cases (average between 40 and 100 on any given day) within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover
Education
Penn State School of International Affairs
Master's degree
2021 — 2023
Penn State University
Bachelor of Arts - BA
2018 — 2023
Central Bucks HS-South
High School Diploma
2015 — 2018
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