Alex Eddy

About Alex Eddy

First dedicated Business Operations hire @ SeatGeek, tasked with standing up effective and impactful rhythm of the business processes (WBRs, Strategic Planning, KPIs/OKRs) while delivering high-leverage special projects (Product ROI, market expansion analysis, budget/headcount planning, etc.). Previously Strategy & Planning @ eBay, overseeing revenue operations for a $40M marketing budget driving ~$500M+ in sales volume. Prior: 6+ years of corporate strategy and valuation consulting experience. University of Michigan @ Ann Arbor graduate (economics) and bilingual - English/Spanish.

Experience

1. Business Operations

   SeatGeek

   Jan 2023 — Present

   First dedicated BizOps hire at SeatGeek and functional leader. Tasked with building and/or transforming workstreams into mature, scalable processes. Areas of ownership include- Weekly Business Review - a critical forum through which company leadership understands performance and makes operational adjustments on a weekly cadence- KPIs/Metrics - create the measurement framework for the entire business, ensuring coverage of investment areas and highlighting performance across key forums- Product resourcing and operations - build a framework to understand product investment levels, including team cost estimates by product objective, while integrating existing R&D workstreams- Business health monitoring - partner with analytics and finance to establish business health frameworks that boil down the complexity of the business and allow for quick identification of problem areas- Special Projects - deep dives into underperformance, market/competitor research, ad-hoc ROI analyses, etc- Resource Allocation / Strategic Planning - bi-annual company-wide planning, including a resourcing framework to guide investment decisions and understand effort allocation by team

Education

• University of Michigan

  Bachelor of Arts (B.A.), Economics