Alexander Dean
Empathetic Senior Leader | Strategy & Operations | Driving Business Growth and Customer Centric Innovation
- Role
- Senior Vice President, Director of Operations & Support at M&T Bank
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Alexander Dean
Empathetic Senior Leader committed to human-centered leadership, building trust, empowering teams, and leading sustained success | Strategy & Operations | Driving Business Growth and Customer Centric Innovation | Let’s connect if you’re looking for a leader who combines strategic vision with operational expertise to drive meaningful change- Contact: a••••••••@gmail.com As a servant leader and strategic thinker with over 15 years of experience in the banking sector, I’m passionate about solving complex challenges and leading transformational initiatives. My career has focused on driving business growth through strategy development, operations leadership, and product design, always with an eye on the human element—whether that’s customer experience or building empowered, high-performing teams. Previously, I served as the Director of Operations & Support for Enterprise Platforms at M&T Bank, where I lead cross-functional teams, streamline operations across 500+ Enterprise Platforms employees, and lead strategic initiatives, including a focus in Enterprise Payments. Previously, as Segment Lead for Business Banking, I spearheaded strategy development and product design that resulted in microbusiness growth. Additionally, I established an onboarding journey utilizing human-centered design principles.
Experience
Senior Vice President, Director of Operations & Support
Mar 2023 — Present · Buffalo, NY, US
Education
Northwestern University - Kellogg School of Management
Master of Business Administration (MBA)
2012 — 2015
University of Illinois Urbana-Champaign
Bachelor of Arts
2002 — 2006
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