Dan Alexander
Director of Workplace Technology at MIT Sloan School of Management
- Role
- Director of Workplace Technology at Mit Sloan School Of Management
- Location
- Cambridge, MA, US
- LinkedIn followers
- 500 followers
About Dan Alexander
Highly driven and motivated Service Management professional with experience in delivering high quality, customer-centric support. 15+ years of experience working in service delivery, providing support to internal IT and end user populations for variety of technical and process related work. Strong communication and collaboration skills, including customer relationship management. Eager to work in an environment that challenges the norm and remains agile in it’s approach to service delivery.
Experience
Director of Workplace Technology
Mit Sloan School Of Management
Dec 2023 — Present · Cambridge, MA, US
Leading the review, selection, and deployment of cutting-edge tools to improve efficiency and capabilities within the Sloan community, particularly in the use of AI to improve personal productivity- Curating a training portfolio to ensure community members are proficient in using new technologies- Communicating changes and updates in technology to ensure community awareness and understanding- Working with the community to ensure the deployment of personal productivity technology aligns with Sloan\'s broader goals, contributing to the achievement of operational and strategic plans- Leading the growth of service management principles across MIT Sloan- Oversee the IT Service Desk function, providing faculty, staff and students with ongoing support for services and complex technical problems
Education
Wentworth Institute of Technology
Bachelor of Science, Computer Networking and Information Systems
2006 — 2010
Skills
- Help Desk Support
- Troubleshooting
- Windows
- Agile Project Management
- Itil
- Time Management
- Software Documentation
- Information Technology
- Incident Management
- IT Service Management
- Management
- Process Improvement
- Technical Support
- Operating Systems
- Microsoft Office
- Hardware
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