Christopher Alexander

About Christopher Alexander

I am an experienced and highly motivated Customer Success Manager, Product Manager, and small business management leader responsible for helping customers achieve their desired outcomes and unlocking the \"aha!\" moment including implementation, onboarding, adoption, best practice consulting, expansion and renewals by demonstrating value and building lasting relationships. I\'m passionate about being a consultative partner to my customers to help them solve complicated problems. I\'m committed to getting to know my customers, learning about their businesses, and achieve a deep understanding of their pain points. Thus, I build trust by operating as an extension of their organization. This enables me to deliver on the desired outcomes that foster continued adoption and reduce churn. With over four years of experience in Customer Success Management in the software-as-a-service industry; ten years of experience in ecommerce operations; and five years of experience as a small business leader managing teams of up to eight individual contributors, I bring a wide range of knowledge and value. This enables me to act as a self-starter in fast-paced environments and help me to quickly understand the business in depth, providing me a strong competitive advantage and hit the ground running. As an avid learner, I am constantly researching trends in both technology, SaaS, e-commerce, customer success, product management, and small business management. Currently reading \"Deep Work\" by Cal Newport. Private Message (PM) me a good book!

Experience

1. Customer Success Manager

   BlueConic

   Sep 2021 — Present · Boston, MA, US

   BlueConic, the leading pure-play customer data platform, liberates companies’ first-party data from disparate systems and makes it accessible wherever and whenever it is required to transform customer relationships and drive business growth. Over 300 companies worldwide, including Hearst Newspapers, Heineken, ING, T-Mobile, and VF Corp, use BlueConic to unify data into persistent, individual-profiles, and then activate it across customer touchpoints and systems in support of a wide range of growth-focused initiatives, including customer lifecycle orchestration, modeling and analytics, digital products and experiences, audience-based monetization, and more. BlueConic is a global company with offices in the US and Europe.