Aliaksandr Zadarozhny
IT Support Analyst @Aculocity
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WORK HISTORY
IT Support Analyst @Aculocity
Birmingham, AL, US
Reduced downtime by resolving over 160 hardware, software, and network issues monthly through first- and second-line support- Coordinate and prioritize IT service requests, ensuring alignment with business priorities and timely resolution- Analyze incident trends, propose process improvements, and support the implementation of best practices to reduce recurring issues- Facilitate communication between users, IT teams, and vendors, ensuring clear expectations and outcomes- Apply project management principles in small IT initiatives, contributing to planning, scheduling, and reporting.
EDUCATION
Belarusian State Academy of Telecommunications
Master's degree, Technical operation of telecommunication networks
ABOUT ALIAKSANDR ZADAROZHNY
Experienced Scrum Master and IT Project Manager with over a decade of experience in…
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