Alexander Schrift
Manager @ ShipBob, Inc. | MBA, Customer Success
- Role
- Manager, Merchant Success at ShipBob
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Alexander Schrift
As a Manager, Merchant Success at ShipBob, I lead a team of 8-10 Senior Merchant Success Managers who create exceptional experiences and drive value and ROI for ShipBob\'s customers. I have over 5 years of experience as a customer success leader, managing portfolios, revenue targets, and retention rates across different verticals and geographies. I am passionate and highly driven about customer success and servant leadership. I coach my team to develop account-based strategies, problem-solve customer pain points, and champion solutions throughout the organization. I also personally manage escalations and hold regular 1:1\'s to ensure performance and development goals are met. I am currently pursuing my MBA at Western Illinois University to further enhance my skills and knowledge in the field.
Experience
Manager, Merchant Success
Jan 2022 — Present
Directly manage a team of 8-10 Senior Merchant Success Managers and be responsible for driving key targets including merchant growth, retention, and satisfaction-Coach the team to create exceptional experiences that drive value and ROI for ShipBob’s customers, achieving both portfolio and individual development goals-Set clear goals and expectations and dedicate yourself to helping the team hit them-Hold regular 1:1’s to develop account-based strategies to ensure successful revenue target attainment-Seek deep understanding of customer pain points and issues, and champion solutions throughout the organization-Personally manage escalations for your direct reports-Develop a deep understanding of ShipBob’s products, our industry and how our solutions drive value and ROI for customers-Retain and grow the revenue for existing ShipBob customers, owning the net retention rate of your customer base-Maintain high NPS scores for account satisfaction.
Education
Western Illinois University
Bachelor of Arts (B.A.), History
2007 — 2012
Western Illinois University
Master of Business Administration - MBA
2023 — 2026
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