Alexander Schagen
Founder & Evangelist @Serviceocean Ag
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WORK HISTORY
Founder & Evangelist @Serviceocean Ag
ServiceOcean stands for 100% handled calls in the inbound service centre since 2013. Digital queues use behavioural science and offer alternatives to hang up and redial. Callers decide between appointment callbacks, virtual and voluntary wait. The software (SaaS) reduces the costs for handled calls by 80 % with both better key figures and measurably more customer and employee satisfaction. ServiceOcean is the best partner for handled calls in service centers and the fastest way into the new service world.
EDUCATION
Universität St.Gallen (HSG)
Doktor (Ph.D.)
SKILLS
ABOUT ALEXANDER SCHAGEN
Die Digitale Warteschleife von ServiceOcean vermeidet Aufleger und Wiederwähler durch Behavioral Science und Data Analytics. Alles, außer auflegen bedeutet 100% Erreichbarkeit im Servicecenter. Steht ohne IT-Schnittstelle für jede Telefonanlage und ACD sofort bereit.
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