Alexander Richard Black
Senior Customer Success Manager at Parsable
- Role
- Customer Success Manager at Cai Parsable
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Alexander Richard Black
Experienced Industrial Engineer with masters degree and a demonstrated 6 year history of working in theAutomotive industry embracing both experience at the headquarters and roles of responsibility within alarge scale, emerging economy manufacturing facility; a key task being the implementation of DigitalTransformation projects, development of shop-floor Data Analytics and coding web based solutions. Skilledin Data-driven decision making, Industrial Engineering, Lean Manufacturing methodologies, and ContinuousImprovement. Strong, motivated program management professional with international vision.Objective oriented, determined, flexible, intuitive, looking for dynamic and stimulating internationalenvironment, likes to work with others and as part of a team, thrives on innovation and overcomingtechnological and business challenges.
Experience
Customer Success Manager
Jul 2021 — Present · San Francisco, CA, US
Parsable aims to improve the lives and experiences of frontline industrial workers by connecting them to the people, information, systems and machines needed to do their best work. CSM overseeing multimillion dollar ARR customers in the automotive, CPG and food industry with a track record of 99% GRR and a proven history of managing customer success from save plan to customer expansion managing wide customer base through first hand tool deployment experience and multiple renewals, negotiations and uplifts. Main Responsibilities include:• Contract Renewals & Expansion Opportunities• Executive Business Review Management• Customer Rollout Strategic Planning• Use Case Consultancy & Workshops• Training, Implementation & Value Consulting• Inter-functional Escalation Project Management• Key Customer Health Metrics Monitoring• Product Feature Consultation and Coordination• Customer Support Escalation point
Education
Politecnico di Milano
Bachelor’s Degree, Engineering/Industrial Management
2011 — 2014
Politecnico di Milano
Master’s Degree, Engineering/Industrial Management
2014 — 2017
Liceo Scientifico
High School, Scientific Studies
2005 — 2010
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