Alexander Phillip

About Alexander Phillip

Dedicated Business Development Professional in the field of Business Growth Consulting with a passion for helping organizations unlock their true potential. With a relentless drive for excellence and a commitment to delivering results, I am dedicated to facilitating your organization\'s growth journey. Let\'s connect and explore how I can contribute to your success.

Experience

1. Operations Manager

   Delhivery

   Aug 2025 — Present · Jaipur, IN

   Operational ExcellenceEnsure smooth day-to-day operations across inbound, outbound, and in-center processes.Maintain >98% SLA adherence for service delivery.Drive process standardization & automation for efficiency.2. Cost & Resource ManagementOptimize logistics cost per shipment/unit.Maintain manpower productivity benchmarks (output per person/hour).Reduce operational wastage and improve asset utilization.3. Quality & ComplianceEnsure zero non-compliance with company SOPs, safety standards, and audits.Achieve >99% accuracy in inventory and order fulfillment.Regular training & audits for workforce discipline.4. Customer & Stakeholder SatisfactionMaintain high CSAT/NPS scores by ensuring timely deliveries and issue resolution.Build strong coordination with vendors, partners, and internal stakeholders.5. Team Leadership & DevelopmentDrive employee engagement & retention within operations team.Build a multi-skilled workforce through cross-training programs.Ensure high team performance via reviews and mentoring.6. Continuous Improvement (CI / Kaizen / Lean / 5S)Apply 5S methodology to maintain workplace7.Risk & Escalation ManagementEnsure zero major escalations by proactive monitoring.Business continuity planning and risk mitigation during disruptions.

Education

• Vardhmaan Mahaveer University

  RSCIT(Rajasthan state certificate in information technology (RS-CIT), Computer Science

• Mewar University

  Bachelor of Commerce - BCom honours, Honors

  2017 — 2019

• Manipal Institute of Technology

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• Amity University Rajasthan, Jaipur

  Master of Business Administration - MBA, Human resources and marketing

  2012 — 2016

• Amity University Rajasthan, Jaipur

  Bachelor of Hotel Management, Human Resources Management

  2012 — 2016

• Aptech Computer

  Tally(Accounts pro-computerised financial accounting), Computer Science

• Hillview Adventist School

  Senior secondary, Commerce

  2010 — 2011

Skills

• Social Media
• Microsoft Excel
• Powerpoint
• Management
• Teamwork
• Microsoft Office
• Typing
• Microsoft Word
• Data Entry
• Hospitality
• Leadership