Alexander Pham

Head of Customer Engagement @Zillable - Make Work And Innovation Happen

Zillable™ is the world’s first team collaboration network for innovation-on-demand. We’re where teams can make work and innovation happen. As a secured communication and collaboration hub, Zillable provides teams with an awesome, intelligent network that bridges minds and workflows by putting all the right tools in one place. With Zillable, you can chat, get more done and remember everything. Visit Try it for Free.At Zillable, I managed customer queries, feedback, complaints and requests, data entry & documentations, including- Effectively maintained and developed relationships with internal/external customers as per the best of standards and service provided- Designed effective UI concepts and designs in coordination with both the client and developer\'s expectations. Worked closely with developers to establish requirements and provide usable but easily implemented solutions that conform to user-centered design principles. Provided detailed visual designs using Photoshop, Powerpoint, and Visual Basic. Created well-written behavioral specifications that often elicited positive feedback from developers regarding their usefulness and clarity- Gathered requirements via client interviews to meet corporate website guidelines- Translated requirements into a user interface including screens and interactive elements- Provided designs and concepts for webpages in Adobe Creative Suite- Organized concept website content in a wireframe format using Lucid chart- Provided approved design in HTML5 to web developer for publishing- Attained deeper insight into user needs by providing quality assurance testing support, help desk support and user training sessions.