Alexander Ortiz
Senior Executive IT Support Specialist @Hillwood
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WORK HISTORY
Senior Executive IT Support Specialist @Hillwood
Officially employed by GuideIT and contracted full-time to Hillwood, a Perot company.
EDUCATION
Year Up United
Information Technology
Dallas College
Computer Science, Information Technology
Trailhead by Salesforce
Salesforce Admin/Developer
ABOUT ALEXANDER ORTIZ
I’m an IT support specialist with over 4 years of experience supporting executive teams, resolving high-impact technical issues, and driving smooth IT operations across multiple enterprise environments.I’ve built trust across Hillwood’s corporate offices by serving as the sole handler of remote Level 2 escalations, providing direct VIP support for leadership (including Ross Perot), and stepping up to lead onboarding, offboarding, and critical infrastructure support during transitions.My toolkit includes Microsoft Intune, Azure, ServiceNow, CyberArk, Active Directory, Cisco VPN, KACE, and more. I’m also pursuing my ITIL v4 and Microsoft Azure certifications as I grow into cloud, cybersecurity, or infrastructure leadership.Let’s connect if you’re building something where technical reliability, executive service, and growth potential matter.
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