Alexander Olson
Client Project Coordinator @Mercer
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WORK HISTORY
Client Project Coordinator @Mercer
Phoenix, AZ, US
EDUCATION
San Diego State University
Earning A Bachelor of Science Degree in Business Administration
Southwestern Community College District
Earned An Associate Degree in Business Administration
ABOUT ALEXANDER OLSON
At StockX, my leadership as Escalations/Fraud Manager has empowered our team to consistently top performance metrics, culminating in a 98% achievement of our end-of-year goals in 2023. Our team\'s success is rooted in our ability to coach and motivate, ensuring that every team member is equipped to exceed customer service expectations and drive results. With over 4 years at StockX, my focus has been on refining our processes and fostering an environment of continuous improvement.The competencies honed through my tenure, from coaching a team of 20 to stepping in for customer service needs, speak to my dedication to operational excellence. By working closely with quality teams, we\'ve closed performance gaps and escalated our service to new heights. My mission extends beyond immediate metrics, striving to cultivate a culture of engagement and professional growth, which has been instrumental in the numerous senior promotions within our team.
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