Alexander Oladimeji

Business Analyst

Role
Technical Support Advisor at HCLTech
Location
Atlanta, GA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Alexander Oladimeji

Entry-level EV Charging Station Technician with hands-on training in electrical systems…

Experience

  1. Technical Support Advisor

    HCLTech

    Feb 2025 — Present

    Supported customers through troubleshooting supported inquiries across a broad spectrum of products and supporting triage on behalf of customer Listened to customer and use your technical expertise, creativity and intellectual curiosity to meet their needs Provided support across multiple channels including web requests, phone, follow-up service tickets, etc. Develop detailed knowledge about specific product lines and features Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

Education

  • Indiana State University

    Undergraduate

    2014 — 2018

Skills

  • Client Relations
  • Sales
  • Management
  • Social Media
  • Team Leadership
  • Marketing
  • Customer Satisfaction
  • Training
  • Leadership
  • Time Management
  • Project Management
  • Data Entry
  • Communication
  • Scheduling
  • Process Improvement
  • Client Services

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Alexander Oladimeji — Technical Support Advisor at HCLTech in Atlanta, GA, US | Unifers