Alexander Oconnor
Enterprise Support Engineer
- Role
- Enterprise Support Engineer at Meta
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Alexander Oconnor
IT Engineering leader with 10+ years building and securing enterprise infrastructure at…
Experience
Enterprise Support Engineer
Sep 2017 — Present · Menlo Park, CA, US
Lead a team of 8-10 direct reports and numerous recursive reports to provide excellent employee support services.Act as a technical leader and escalation point, providing expertise and guidance to peers and stakeholders.Develop and iterate on operational Tableau and Unidash dashboards to identify employee support trends and scale global Helpdesk response.Work closely with internal stakeholders, cross-functional product development, and data teams to deeply understand system needs and support the implementation and delivery of internal digital products.Develop, coordinate, and lead local and worldwide IT projects and initiatives, partnering with Engineering teams to build out Helpdesk tooling and providing input into cross-functional strategic vision and scoping of requirements.Diagnose complex technical and business problems and implement creative solutions.Analyze trends in global Helpdesk backlogs to identify problem areas and determine relevant solutions to reduce time to close.
Education
San José State University
Bachelor of Arts (B.A.), Professional, Technical, Business, and Scientific Writing
2008 — 2013
San Jose State University
Bachelor of Arts (B.A.), English Language and Literature/Letters
2009 — 2013
Gavilan College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
2006 — 2010
Skills
- Customer Service
- Ipod
- Iphone
- Ios
- Mac
- Powerpoint
- Microsoft Office
- Google Apps
- Audio Editing
- Microsoft Word
- Social Media
- Os X
- Iwork
- Mac Os
- Ilife
- Wordpress
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