Alexander Markov
Client Relations Associate @Viatris
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WORK HISTORY
Client Relations Associate @Viatris
Etobicoke, ON, CA
EDUCATION
Saint Petersburg State University of Engineering and Economics
Bachelor's degree
ABOUT ALEXANDER MARKOV
With over 10 years of experience in sales and customer service, including my roles as a Customer Service Representative and a Product Specialist in banking and healthcare industries, I’ve built a strong foundation in helping clients achieve their goals. I specialize in managing complex sales processes, supporting a diverse customer base, and overseeing a wide product portfolio. My strengths include identifying customer needs, providing tailored product recommendations, and confidently upselling and cross-selling products and solutions. Known for my friendly and reliable approach, I thrive in fast-paced environments and bring strong problem-solving skills to every customer interaction. I’m experienced in using Salesforce CRM, SAP, and Microsoft Office tools including Excel, PowerPoint, and Power BI to drive results and ensure smooth service delivery. Experienced working with chequing and savings accounts, time deposits, credit cards, loans, money transfers, and insurance products.
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