Alexander Abreu-Lese

About Alexander Abreu-Lese

Results focused Director leading operational excellence, client service strategy, and AI product adoption globally. At VISASQ/Coleman Research we specialize in connecting our clients, which include Hedge Funds, Mutual Funds, Private Equity firms, Corporations, and Management Consulting firms, with Subject Matter Experts to support their research work. I focus on optimizing operations and service delivery to elevate client experience. Our clients’ success is inseparable from the success of our teams, and I’m committed to delivering high-quality, timely, and tailored solutions that address each client’s unique needs.I use my requirements analysis, change management, market strategy, product enablement, and leadership skills to support a multitude of projects that have resulted in the improvement of operations and profit for stakeholders globally.Areas of interest include global business, service design, automation, customer success, product enhancement, market research, continuous improvement, and advanced technologies.TECH STACK:Microsoft Power BIOutreach.ioOpenAI ChaptGPTZoomInfoContactOutLinkedIn Sales NavigatorLinkedIn RecruiterMicrosoft ExcelMicrosoft CopilotKickflowSAP ConcurPendoTrelloMicrosoft Dynamics 365WikiSlackZoomMicrosoft Teams

Experience

1. Director, Operational Excellence

   Coleman Research

   Jan 2025 — Present · New York, NY, US

   Operational Excellence:• Provide leadership and strategic direction for operational excellence across the organization,ensuring alignment with VISASQ/COLEMAN’s long-term business objectives and growth trajectory.• Oversee the development, curation, and dissemination of best practice resources across CMT, ensuringconsistency and scalability in operations across global markets.• Lead targeted, high-priority interventions to address critical operational challenges, ensuring delivery on key performance indicators such as CPP, client retention, and project success rates.• Partner with senior executives to design and execute a client engagement strategy that enhances loyalty, deepens relationships, and drives revenue growth through high-impact outreach and exceptional service delivery.• Leverage advanced analytics to identify trends, uncover opportunities for innovation, and guideorganizational decision-making to enhance operational efficiency and quality at scale.Operational Transformation with AI:• Serve as a key strategic partner to Product leadership, contributing insights to inform product roadmaps and ensure tools and systems are optimized to support evolving business needs.• Act as a key liaison between CMT and Product teams for the AI initiative, ensuring alignment betweenoperational and technical teams to drive the successful implementation of AI-driven solutions.• Spearhead product enablement and platform enhancement initiatives, collaborating closely with cross-functional teams to design, refine, and implement scalable solutions that align with business objectives and streamline operations.Training and Enablement:• Oversee the strategy, development, and execution of the comprehensive training and professionaldevelopment programs in partnership with the Senior Manager, Training.

Education

• University of North Carolina at Wilmington

  Bachelor of Science (B.S.)

Skills

• Microsoft Office
• Sales
• Teamwork
• Time Management
• Recruiting
• Critical Thinking
• Microsoft Powerpoint
• Event Planning
• Research
• Communication
• Global Talent Acquisition
• Microsoft Word
• Technical Recruiting
• Powerpoint
• Microsoft Excel
• Customer Service
• Niche Talent Acquisition
• Google Calendar
• Public Speaking
• Social Networking
• Talent Acquisition
• Social Media
• Leadership
• Professional Manner