Alexander Lange

Service Area Manager @Ducati North America

US

Provide expert technical support to regional dealerships, raising service standards, and ensuring compliance.Deliver operational and commercial management support to Ducati Service departments, aligning with Ducati North America‘s strategic objectives. During scheduled visits to dealerships, I maintain the core principles of stable service business management, evaluating procedures and systems to optimize operations. I monitor and enhance network compliance, driving improvements in service team performance. Lead initiatives in service and spare parts business practices, I implement optimized KPI monitoring processes. Drive CSI and NPS improvements through service department coaching and implement client experience best practices Furthermore, I manage repurchase mitigation efforts, and conduct Root Cause Analysis to reduce service issues and enhance customer satisfaction. Execute regular reporting on warranty claims, service throughput, campaign completion, and government form submissions. Oversee the E bike support team handling, spare parts, technical assistance, and sales support.

Wyotech-Daytona

Certified Ducati Mechanic, Ducati Motorcycles